Shipping policy
Shipping Policy
Last updated: May 2, 2026
1. Processing Time Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.
2. Shipping Times We source products from multiple suppliers. Estimated delivery times vary by supplier and destination:
- Domestic (US): 7–15 business days
- International: 14–30 business days
These are estimates only and are not guaranteed. Delays may occur due to supplier availability, carrier issues, or customs processing.
3. Shipping Costs Shipping costs are calculated at checkout based on your location and the items ordered.
4. Tracking Once your order ships, you will receive a tracking number via email. Please allow 2–5 business days for tracking information to update after shipment.
5. Multiple Shipments Because we work with multiple suppliers, your order may arrive in separate packages at different times. You will not be charged additional shipping for split shipments.
6. Customs & Duties (International Orders) International customers are responsible for any customs fees, duties, or taxes imposed by their country. AIR-GM is not responsible for delays caused by customs.
7. Lost or Stolen Packages If your tracking shows delivered but you haven't received your package, contact us at management@air-gm.com within 7 days. We will work with the supplier and carrier to resolve the issue, but we cannot guarantee replacement or refund for packages confirmed as delivered.
8. Incorrect Address Please ensure your shipping address is correct at checkout. AIR-GM is not responsible for orders shipped to an incorrectly provided address. Additional shipping charges may apply for re-shipments.
9. Contact For shipping questions, contact us at management@air-gm.com.
The multiple shipments clause (section 5) is especially important for your store since you're using Zopi, Spocket, CJdropshipping, DSers, Zendrop, and ShineOn — customers could easily receive packages from different suppliers on different days.